Q&Q Analysis’s Chemical and Microbiological Laboratories implements customer-centric quality management systems, aiming at the absolute satisfaction of its customers. The management and staff of Q&Q Analysis make every effort so that its partners are aware of the usefulness and importance of their actions and the way they contribute to the provision of high quality services to customers.
The company is constantly seeking feedback from its customers about the services provided. For this purpose, it conducts an annual Customer Satisfaction Survey, through which new market trends are recorded as well as opportunities for continuous improvement of the services provided.
With the aim of maximizing customer satisfaction from the services provided, the quality policy applied by Q&Q Analysis’s Chemical and Microbiological Laboratories is based on the following pillars:
- Provision of services in accordance with the requirements of the ELOT EN ISO/IEC 17025 standard
- Practice best practice at all levels
- Use of calibrated, reliable and traceable equipment, standards and reference materials to national standards, as well as application of standard analytical methods and development of controls to ensure the maximum possible reliability and accuracy of the certificates of analysis provided.
- Participation in inter-laboratory programs abroad and within the country
- Continuous education and training of its partners
Certifications
